CVE-2025-10658 describes an authentication bypass vulnerability in the SupportCandy – Helpdesk & Customer Support Ticket System WordPress plugin, affecting all versions up to 3.3.7. This flaw stems from a lack of rate limiting on the guest login's One-Time Password (OTP) verification. Unauthenticated attackers can exploit this by brute-forcing the 6-digit OTP, gaining unauthorized access to customer support tickets. The vulnerability has a CVSS score of 6.5 (Medium), indicating a network-based attack with low complexity and no user interaction required, potentially leading to limited confidentiality and integrity impacts. Its FAUCET Risk Score is 63/100, suggesting a moderate risk. Currently, there is no evidence of active exploitation, nor are there publicly available exploit modules for Metasploit, Nuclei, or ExploitDB. Community discussion and media coverage for this CVE are minimal, which is typical for the vast majority of reported vulnerabilities.
| Vendor | Product | Version(s) | CPE |
|---|---|---|---|
| Psmplugins | SupportCandy – Helpdesk & Customer Support Ticket System | >= 0, <= 3.3.7CNA affecteddefault unaffected |
CVSS version used by this source: 3.1
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N
The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.4 GitHub mentions.
No media coverage found for this CVE.
The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.
Remediation records are not available for this CVE.