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CVE-2024-13604

22
FAUCET Score

CVE-2024-13604 is a Sensitive Information Exposure vulnerability affecting all versions up to 1.7.4 of the KB Support – Customer Support Ticket & Helpdesk Plugin for WordPress. Unauthenticated attackers can exploit this by directly accessing the /wp-content/uploads/kbs directory, which may contain sensitive file attachments from support tickets. With a CVSS score of 7.5 (HIGH), this vulnerability has a low attack complexity and allows for high confidentiality impact without requiring user interaction. There is no evidence of active exploitation, public exploit code (Metasploit, Nuclei, ExploitDB), or significant community discussion or media coverage.

Impacted Technologies

VendorProductVersion(s)CPE
LogonincKB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin
>= 0, <= 1.7.4CNA affecteddefault unaffected

CVSS Data

CVSS version used by this source: 3.1

7.5HIGH

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
HIGH
Integrity Impact
NONE
Availability Impact
NONE
Exploitability Score
3.9
Impact Score
3.6
CvssVersion
3.1

Exploit Intelligence

EPSS Score
0.45%
Probability of exploitation in next 30 days
EPSS Percentile
36.6%
Percentile rank of EPSS score among Peer Group
As of 2026-07-28
Model: v2026.06.15
This CVE's current EPSS score of 0.0045 is in the 15th percentile among its peer group of 51,553 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.1 Mastodon, and 0.4 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.1 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

plugins.trac.wordpress.org / browser/kb-support/trunk/includes/files.php
plugins.trac.wordpress.org / changeset/3231596
wordfence.com / threat-intel/vulnerabilities/id/b3a058d6-ca9e-4241-b6dd-307efa7689ab