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CVE-2023-38331

18
FAUCET Score

CVE-2023-38331 describes a stored Cross-Site Scripting (XSS) vulnerability in Zoho ManageEngine Support Center Plus versions 14001 and below, specifically within the products module. This medium-severity vulnerability (CVSS 5.4) can be exploited with low privileges and user interaction, potentially leading to limited confidentiality and integrity impacts. There is currently no evidence of active exploitation, public exploit code (Metasploit, Nuclei, ExploitDB), or significant community discussion or media coverage.

Impacted Technologies

VendorProductVersion(s)CPE
8.0CPE matchmatch criteria
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:8.0:8015:*:*:*:*:*:*
8.1CPE matchmatch criteria
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:8.1:8100:*:*:*:*:*:*
8.1CPE matchmatch criteria
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:8.1:8101:*:*:*:*:*:*
8.1CPE matchmatch criteria
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:8.1:8102:*:*:*:*:*:*
8.1CPE matchmatch criteria
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:8.1:8117:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.1

5.4MEDIUM

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
REQUIRED
Scope
CHANGED
Confidentiality Impact
LOW
Integrity Impact
LOW
Availability Impact
NONE
Exploitability Score
2.3
Impact Score
2.7
CvssVersion
3.1

Exploit Intelligence

EPSS Score
1.89%
Probability of exploitation in next 30 days
EPSS Percentile
77.4%
Percentile rank of EPSS score among Peer Group
As of 2026-07-27
Model: v2026.06.15
This CVE's current EPSS score of 0.0189 is in the 97th percentile among its peer group of 15,239 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.0 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

manageengine.com
Product
manageengine.com / products/service-desk/CVE-2023-38331.html
Vendor Advisory