CVE-2021-36097 is a moderate severity vulnerability affecting OTRS AG OTRS versions 8.0.16 and prior, where agents without "Owner" permissions can lock tickets. This allows them to move the ticket to a queue where they have read/write access, gaining full control over it. The CVSS score is 4.3 (MEDIUM), indicating a low-complexity attack over the network with low privileges, resulting in a low integrity impact. There is no evidence of active exploitation, publicly available exploit code, or significant community discussion or media coverage for this vulnerability.
| Vendor | Product | Version(s) | CPE |
|---|---|---|---|
>= 8.0.0, <= 8.0.16CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* |
CVSS version used by this source: 3.1
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.
No media coverage found for this CVE.
The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.
Remediation records are not available for this CVE.