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CVE-2020-24917

23
FAUCET Score

CVE-2020-24917 is a medium-severity cross-site scripting (XSS) vulnerability affecting osTicket versions prior to 1.14.3. An unauthenticated attacker can exploit this by uploading a crafted filename to the DraftAjaxAPI, leading to client-side script execution. While the CVSS score is 6.1, indicating a moderate risk, there is currently no public exploit code, Metasploit modules, or evidence of active exploitation. This vulnerability has also received minimal community discussion or media coverage.

Impacted Technologies

VendorProductVersion(s)CPE
< 1.14.3CPE matchmatch criteria
cpe:2.3:a:enhancesoft:osticket:*:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.1

6.1MEDIUM

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
REQUIRED
Scope
CHANGED
Confidentiality Impact
LOW
Integrity Impact
LOW
Availability Impact
NONE
Exploitability Score
2.8
Impact Score
2.7
CvssVersion
3.1

Exploit Intelligence

EPSS Score
1.21%
Probability of exploitation in next 30 days
EPSS Percentile
65.4%
Percentile rank of EPSS score among Peer Group
As of 2026-07-28
Model: v2026.06.15
This CVE's current EPSS score of 0.0121 is in the 78th percentile among its peer group of 26,236 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.1 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Patch Available

Vendor Patches (1)

github_advisorypatch availablevia nvd_reference
View patch

References

github.com / osTicket/osTicket/commit/518de223933eab0c5558741ce317f36958ef193d
PatchThird Party Advisory
github.com / osTicket/osTicket/compare/v1.14.2...v1.14.3
Release NotesThird Party Advisory
sisl.lab.uic.edu / projects/chess/osticket-xss
Third Party Advisory