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CVE-2020-1769

14
FAUCET Score

CVE-2020-1769 describes a vulnerability in OTRS and ((OTRS)) Community Edition versions 5.0.41 and prior, 6.0.26 and prior, and 7.0.15 and prior, where login screens for both agent and customer interfaces utilize autocomplete for username and password fields. This could lead to sensitive credential exposure. With a CVSS score of 4.3 (Medium), the vulnerability has a network attack vector and low attack complexity, potentially resulting in a loss of confidentiality. There is no evidence of active exploitation, public exploit code, or significant community discussion or media coverage regarding this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
>= 5.0.0, <= 5.0.41CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
>= 6.0.0, <= 6.0.26CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
>= 7.0.0, <= 7.0.15CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
15.0CPE matchmatch criteria
cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:*
15.0CPE matchmatch criteria
cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.1

3.5LOW

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
REQUIRED
Scope
UNCHANGED
Confidentiality Impact
LOW
Integrity Impact
NONE
Availability Impact
NONE
Exploitability Score
2.1
Impact Score
1.4
CvssVersion
3.1

Exploit Intelligence

EPSS Score
1.25%
Probability of exploitation in next 30 days
EPSS Percentile
66.4%
Percentile rank of EPSS score among Peer Group
As of 2026-07-27
Model: v2026.06.15
This CVE's current EPSS score of 0.0125 is in the 80th percentile among its peer group of 21,977 CVEs.

Social Chatter

No social media mentions found for this CVE.

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

lists.opensuse.org / opensuse-security-announce/2020-04/msg00038.html
Mailing ListThird Party Advisory
lists.opensuse.org / opensuse-security-announce/2020-09/msg00066.html
Mailing ListThird Party Advisory
lists.opensuse.org / opensuse-security-announce/2020-09/msg00077.html
Mailing ListThird Party Advisory
lists.debian.org / debian-lts-announce/2023/08/msg00040.html
otrs.com / release-notes/otrs-security-advisory-2020-06
Vendor Advisory