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CVE-2020-14213

15
FAUCET Score

CVE-2020-14213 is a medium-severity access control vulnerability affecting Zammad versions prior to 3.3.1, allowing customer-level users to access agent-only ticket functionalities and internal data. With a CVSS score of 5.4, this vulnerability can be exploited remotely with low privileges and complexity, potentially leading to unauthorized information disclosure and data manipulation. There is currently no evidence of active exploitation, public exploit code, or significant community discussion surrounding this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
< 3.3.1CPE matchmatch criteria
cpe:2.3:a:zammad:zammad:*:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.1

5.4MEDIUM

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
LOW
Integrity Impact
LOW
Availability Impact
NONE
Exploitability Score
2.8
Impact Score
2.5
CvssVersion
3.1

Exploit Intelligence

EPSS Score
0.56%
Probability of exploitation in next 30 days
EPSS Percentile
43.4%
Percentile rank of EPSS score among Peer Group
As of 2026-07-27
Model: v2026.06.15
This CVE's current EPSS score of 0.0056 is in the 53rd percentile among its peer group of 21,977 CVEs.

Social Chatter

No social media mentions found for this CVE.

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Patch Available

Vendor Patches (1)

github_advisorypatch availablevia nvd_reference
View patch

References

github.com / zammad/zammad/commit/6e56aee25439b7a3211a6704a9d60453ad623ae4
PatchThird Party Advisory
zammad.com / news/security-advisory-zaa-2020-13
Vendor Advisory