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CVE-2020-10102

15
FAUCET Score

CVE-2020-10102 describes an information disclosure vulnerability in Zammad versions 3.0 through 3.2, specifically within its "Forgot Password" functionality. An attacker can leverage differing application responses to determine valid user email addresses, enabling a two-stage attack to identify valid accounts for subsequent brute-force attempts. Rated as MEDIUM severity (CVSS 5.3), this vulnerability has a network attack vector and high confidentiality impact, but requires high attack complexity. There is no evidence of active exploitation, publicly available exploit code, or significant community discussion surrounding this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
>= 1.0.0, <= 3.2.0CPE matchmatch criteria
cpe:2.3:a:zammad:zammad:*:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.1

5.3MEDIUM

CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N

Attack Vector
NETWORK
Attack Complexity
HIGH
Privileges Required
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
HIGH
Integrity Impact
NONE
Availability Impact
NONE
Exploitability Score
1.6
Impact Score
3.6
CvssVersion
3.1

Exploit Intelligence

EPSS Score
0.70%
Probability of exploitation in next 30 days
EPSS Percentile
49.3%
Percentile rank of EPSS score among Peer Group
As of 2026-07-27
Model: v2026.06.15
This CVE's current EPSS score of 0.0070 is in the 38th percentile among its peer group of 1,428 CVEs.

Social Chatter

No social media mentions found for this CVE.

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.1 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

zammad.com / news/security-advisory-zaa-2020-07
PatchVendor Advisory