CVE-2019-9892 is a medium-severity arbitrary file read vulnerability affecting Open Ticket Request System (OTRS) versions 5.x up to 5.0.34, 6.x up to 6.0.17, and 7.x up to 7.0.6. An authenticated agent user with specific permissions can exploit this flaw by importing a specially crafted Report Statistics XML file. This allows an attacker to read arbitrary files from the OTRS filesystem. The vulnerability has a CVSS score of 6.5 (Medium), indicating a low attack complexity and requiring only low privileges, but it can lead to high confidentiality impact. There is no known active exploitation, public exploit code (Metasploit, Nuclei, ExploitDB), or significant community discussion or media coverage surrounding this CVE.
| Vendor | Product | Version(s) | CPE |
|---|---|---|---|
>= 5.0.0, <= 5.0.34CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
>= 6.0.0, <= 6.0.17CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
>= 7.0.0, <= 7.0.6CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
8.0CPE matchmatch criteria | cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* |
CVSS version used by this source: 3.1
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.
No media coverage found for this CVE.
The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.
Remediation records are not available for this CVE.