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CVE-2019-16956

20
FAUCET Score

CVE-2019-16956 describes a Cross-Site Scripting (XSS) vulnerability in SolarWinds Web Help Desk version 12.7.0, specifically within the Request Type parameter of a ticket. Rated as MEDIUM severity with a CVSS score of 5.4, this vulnerability requires user interaction and low privileges, allowing an attacker to potentially compromise confidentiality and integrity with low impact. There is no evidence of active exploitation, publicly available exploit code (Metasploit, Nuclei, ExploitDB), or significant community discussion or media coverage surrounding this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
12.7.0CPE matchmatch criteria
cpe:2.3:a:solarwinds:web_help_desk:12.7.0:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.1

5.4MEDIUM

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
REQUIRED
Scope
CHANGED
Confidentiality Impact
LOW
Integrity Impact
LOW
Availability Impact
NONE
Exploitability Score
2.3
Impact Score
2.7
CvssVersion
3.1

Exploit Intelligence

EPSS Score
1.71%
Probability of exploitation in next 30 days
EPSS Percentile
75.0%
Percentile rank of EPSS score among Peer Group
As of 2026-07-27
Model: v2026.06.15
This CVE's current EPSS score of 0.0171 is in the 97th percentile among its peer group of 15,239 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.0 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

support.solarwinds.com / SuccessCenter/s
Vendor Advisory
esecforte.com / cross-site-scripting-vulnerability-india-responsible-vulnerability-disclosure
ExploitThird Party Advisory
solarwinds.com / free-tools/free-help-desk-software
ProductVendor Advisory