CVE-2019-12248 is a medium-severity vulnerability affecting Open Ticket Request System (OTRS) versions 7.0.x up to 7.0.7, and Community Editions 6.0.x up to 6.0.19 and 5.0.x up to 5.0.36. An attacker can send a specially crafted email that, when quoted by a logged-in agent, forces the agent's browser to load external image resources. This vulnerability has a CVSS score of 4.3 (Medium), indicating a low impact of unauthorized information disclosure (I:L) with no confidentiality or availability impact. There is no evidence of active exploitation, publicly available exploit code, or significant community discussion or media coverage surrounding this CVE.
| Vendor | Product | Version(s) | CPE |
|---|---|---|---|
>= 5.0.0, <= 5.0.36CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* | ||
>= 6.0.0, <= 6.0.19CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* | ||
>= 7.0.0, <= 7.0.7CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* | ||
8.0CPE matchmatch criteria | cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* |
CVSS version used by this source: 3.1
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N
The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.
No media coverage found for this CVE.
The average CVE in this peer group has 0.1 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.
Remediation records are not available for this CVE.