CVE-2018-20800 describes a data loss vulnerability affecting Open Ticket Request System (OTRS) versions 5.0.31 and 6.0.13, where agent preferences are lost upon updating. With a CVSS score of 6.5 (Medium), this vulnerability has a network attack vector and low attack complexity, leading to a high impact on integrity (data loss) without affecting confidentiality or availability. There is no known active exploitation, public exploit code, or significant community discussion surrounding this CVE.
| Vendor | Product | Version(s) | CPE |
|---|---|---|---|
5.0.31CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:5.0.31:*:*:*:*:*:*:* | ||
6.0.13CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:6.0.13:*:*:*:*:*:*:* |
CVSS version used by this source: 3.0
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N
The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.
No media coverage found for this CVE.
The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.
Remediation records are not available for this CVE.