CVE-2017-16854 is a medium-severity information disclosure vulnerability affecting Open Ticket Request System (OTRS) versions through 3.3.20, 4.0.26, 5.0.24, and 6.0.1. A logged-in customer can exploit a flaw in the ticket search form to access internal article details related to their own customer tickets. The attack requires low privileges and no user interaction, leading to a high impact on confidentiality. There is no evidence of active exploitation, public exploit code, or significant community discussion surrounding this vulnerability.
| Vendor | Product | Version(s) | CPE |
|---|---|---|---|
>= 3.3.0, <= 3.3.20CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
> 4.0.0, <= 4.0.26CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
>= 5.0.0, <= 5.0.24CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
>= 6.0.0, <= 6.0.1CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
7.0CPE matchmatch criteria | cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:* |
CVSS version used by this source: 3.0
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.
No media coverage found for this CVE.
The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.
Remediation records are not available for this CVE.