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CVE-2014-1694

21
FAUCET Score

CVE-2014-1694 describes multiple Cross-Site Request Forgery (CSRF) vulnerabilities in Open Ticket Request System (OTRS) versions 3.1.x, 3.2.x, and 3.3.x. These flaws allow remote attackers to hijack authenticated user sessions to create new tickets or send follow-up messages to existing ones. With a CVSS score of 6.8, this vulnerability is of medium severity, requiring moderate attack complexity but potentially leading to partial confidentiality, integrity, and availability impacts. There is no evidence of active exploitation, publicly available exploit code (Metasploit, Nuclei, ExploitDB), or significant community discussion surrounding this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
3.2.0CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:3.2.0:*:*:*:*:*:*:*
3.2.0CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:3.2.0:beta1:*:*:*:*:*:*
3.2.0CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:3.2.0:beta2:*:*:*:*:*:*
3.2.0CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:3.2.0:beta3:*:*:*:*:*:*
3.2.0CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:3.2.0:beta4:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 2.0

6.8MEDIUM

AV:N/AC:M/Au:N/C:P/I:P/A:P

Confidentiality Impact
PARTIAL
Integrity Impact
PARTIAL
Availability Impact
PARTIAL
Access Vector
NETWORK
Access Complexity
MEDIUM
Authentication
NONE
Exploitability Score
8.6
Impact Score
6.4
CvssVersion
2.0

Exploit Intelligence

EPSS Score
1.48%
Probability of exploitation in next 30 days
EPSS Percentile
71.2%
Percentile rank of EPSS score among Peer Group
As of 2026-07-27
Model: v2026.06.15
This CVE's current EPSS score of 0.0148 is in the 44th percentile among its peer group of 19,958 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.0 Bluesky, 0.0 Mastodon, and 0.2 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Patch Available

Vendor Patches (1)

github_advisorypatch availablevia nvd_reference
View patch

References

bugs.otrs.org / show_bug.cgi
osvdb.org / 102632
secunia.com / advisories/56644
Vendor Advisory
secunia.com / advisories/56655
Vendor Advisory
github.com / OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7
ExploitPatch
github.com / OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312
ExploitPatch
github.com / OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77
ExploitPatch
otrs.com / release-notes-otrs-help-desk-3-3-4
otrs.com / security-advisory-2014-01-csrf-issue-customer-web-interface
PatchVendor Advisory
debian.org / security/2014/dsa-2867
openwall.com / lists/oss-security/2014/01/29/15
openwall.com / lists/oss-security/2014/01/29/7