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CVE-2014-1471

20
FAUCET Score

CVE-2014-1471 describes a SQL injection vulnerability in Open Ticket Request System (OTRS) versions 3.1.x, 3.2.x, and 3.3.x, specifically within the StateGetStatesByType function in Kernel/System/State.pm. This flaw allows unauthenticated remote attackers to execute arbitrary SQL commands through specially crafted ticket search URLs. With a CVSS score of 7.5, this vulnerability is considered highly severe, enabling potential compromise of confidentiality, integrity, and availability. Despite its severity, there is no evidence of active exploitation, public exploit code (Metasploit, Nuclei, ExploitDB), or significant community discussion surrounding this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
3.3.0CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:3.3.0:*:*:*:*:*:*:*
3.3.0CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:3.3.0:beta1:*:*:*:*:*:*
3.3.0CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:3.3.0:beta2:*:*:*:*:*:*
3.3.0CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:3.3.0:beta3:*:*:*:*:*:*
3.3.0CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:3.3.0:beta4:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 2.0

7.5HIGH

AV:N/AC:L/Au:N/C:P/I:P/A:P

Confidentiality Impact
PARTIAL
Integrity Impact
PARTIAL
Availability Impact
PARTIAL
Access Vector
NETWORK
Access Complexity
LOW
Authentication
NONE
Exploitability Score
10.0
Impact Score
6.4
CvssVersion
2.0

Exploit Intelligence

EPSS Score
1.77%
Probability of exploitation in next 30 days
EPSS Percentile
75.9%
Percentile rank of EPSS score among Peer Group
As of 2026-07-27
Model: v2026.06.15
This CVE's current EPSS score of 0.0177 is in the 59th percentile among its peer group of 51,506 CVEs.

Social Chatter

No social media mentions found for this CVE.

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.1 Mastodon, and 0.4 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.1 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Patch Available

Vendor Patches (1)

github_advisorypatch availablevia nvd_reference
View patch

References

osvdb.org / 102661
secunia.com / advisories/56644
Vendor Advisory
secunia.com / advisories/56655
Vendor Advisory
github.com / OTRS/otrs/commit/0680603a07b8dc37c2ddca6ff14e0236babefc82
Patch
github.com / OTRS/otrs/commit/2997b36a7c84e933c4b025930cabe93efc4d261d
Patch
github.com / OTRS/otrs/commit/c4ec9205bde9c49770ddad94c1a980c006164949
Patch
otrs.com / release-notes-otrs-help-desk-3-3-4
otrs.com / security-advisory-2014-02-sql-injection-issue
PatchVendor Advisory
debian.org / security/2014/dsa-2867
openwall.com / lists/oss-security/2014/01/29/15
securityfocus.com / bid/65241