CVE-2013-3551 describes an information disclosure vulnerability in Open Ticket Request System (OTRS) and OTRS ITSM, affecting versions 3.0.x, 3.1.x, and 3.2.x. A remote attacker with a valid agent login could exploit a flaw in the ticket split mechanism to read restricted tickets by crafting a specific URL. This vulnerability has a CVSS score of 6.5 (Medium), indicating a low attack complexity and requiring low privileges, with a high impact on confidentiality. There is no evidence of active exploitation, public exploit code (Metasploit, Nuclei, ExploitDB), or significant community discussion or media coverage.
| Vendor | Product | Version(s) | CPE |
|---|---|---|---|
>= 3.0.0, < 3.0.20CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
>= 3.1.0, < 3.1.16CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
>= 3.2.0, < 3.2.7CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
>= 3.0.0, < 3.0.8CPE matchmatch criteria | cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:* | ||
>= 3.1.0, < 3.1.9CPE matchmatch criteria | cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:* |
CVSS version used by this source: 3.1
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.
No media coverage found for this CVE.
The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.
Remediation records are not available for this CVE.