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CVE-2010-4768

17
FAUCET Score

CVE-2010-4768 describes a vulnerability in Open Ticket Request System (OTRS) versions prior to 2.3.5, where authenticated users could bypass queue access restrictions. This medium-severity vulnerability (CVSS 6.0) requires an attacker to be authenticated and involves a specific, opportunistic sequence of permission operations to achieve partial confidentiality, integrity, and availability impacts. There is no evidence of active exploitation, public exploit code, or significant community discussion surrounding this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
<= 2.3.4CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
0.5CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:0.5:beta1:*:*:*:*:*:*
0.5CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:0.5:beta2:*:*:*:*:*:*
0.5CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:0.5:beta3:*:*:*:*:*:*
0.5CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:0.5:beta4:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 2.0

6.0MEDIUM

AV:N/AC:M/Au:S/C:P/I:P/A:P

Confidentiality Impact
PARTIAL
Integrity Impact
PARTIAL
Availability Impact
PARTIAL
Access Vector
NETWORK
Access Complexity
MEDIUM
Authentication
SINGLE
Exploitability Score
6.8
Impact Score
6.4
CvssVersion
2.0

Exploit Intelligence

EPSS Score
0.97%
Probability of exploitation in next 30 days
EPSS Percentile
58.4%
Percentile rank of EPSS score among Peer Group
As of 2026-07-28
Model: v2026.06.15
This CVE's current EPSS score of 0.0097 is in the 51st percentile among its peer group of 1,428 CVEs.

Social Chatter

No social media mentions found for this CVE.

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.1 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

bugs.otrs.org / show_bug.cgi
Exploit
source.otrs.org / viewvc.cgi/otrs/CHANGES