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CVE-2010-4766

16
FAUCET Score

CVE-2010-4766 describes a vulnerability in Open Ticket Request System (OTRS) versions prior to 2.4.7, where the AgentTicketForward feature fails to properly remove inline images from HTML emails. This flaw allows remote attackers to potentially obtain sensitive image information when a forwarded message is viewed in a standard email client. The vulnerability has a CVSS score of 4.3, indicating a medium attack complexity and a partial confidentiality impact, but no integrity or availability impact. There is no evidence of active exploitation, publicly available exploit code, or significant community discussion surrounding this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
<= 2.4.6CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
0.5CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:0.5:beta1:*:*:*:*:*:*
0.5CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:0.5:beta2:*:*:*:*:*:*
0.5CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:0.5:beta3:*:*:*:*:*:*
0.5CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:0.5:beta4:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 2.0

4.3MEDIUM

AV:N/AC:M/Au:N/C:P/I:N/A:N

Confidentiality Impact
PARTIAL
Integrity Impact
NONE
Availability Impact
NONE
Access Vector
NETWORK
Access Complexity
MEDIUM
Authentication
NONE
Exploitability Score
8.6
Impact Score
2.9
CvssVersion
2.0

Exploit Intelligence

EPSS Score
1.09%
Probability of exploitation in next 30 days
EPSS Percentile
62.0%
Percentile rank of EPSS score among Peer Group
As of 2026-07-27
Model: v2026.06.15
This CVE's current EPSS score of 0.0109 is in the 24th percentile among its peer group of 19,958 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.0 Bluesky, 0.0 Mastodon, and 0.2 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

bugs.otrs.org / show_bug.cgi
Exploit
source.otrs.org / viewvc.cgi/otrs/CHANGES