CVE-2010-3476 describes a denial-of-service vulnerability affecting Open Ticket Request System (OTRS) versions 2.3.x before 2.3.6 and 2.4.x before 2.4.8. This flaw stems from improper handling of Perl regular expressions when processing HTML email messages, allowing a remote attacker to consume excessive CPU resources via a large email. With a CVSS score of 5.0, this vulnerability is of medium severity, requiring no authentication and having low attack complexity, leading to a partial denial of service. There is no evidence of active exploitation, public exploit code, or significant community discussion surrounding this CVE.
| Vendor | Product | Version(s) | CPE |
|---|---|---|---|
2.3.1CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:2.3.1:*:*:*:*:*:*:* | ||
2.3.2CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:2.3.2:*:*:*:*:*:*:* | ||
2.3.3CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:2.3.3:*:*:*:*:*:*:* | ||
2.3.4CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:2.3.4:*:*:*:*:*:*:* | ||
2.3.5CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:2.3.5:*:*:*:*:*:*:* |
CVSS version used by this source: 2.0
AV:N/AC:L/Au:N/C:N/I:N/A:P
The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.4 GitHub mentions.
No media coverage found for this CVE.
The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.
Remediation records are not available for this CVE.