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CVE-2010-0438

20
FAUCET Score

CVE-2010-0438 describes multiple SQL injection vulnerabilities within the Kernel/System/Ticket.pm component of OTRS-Core, affecting Open Ticket Request System (OTRS) versions 2.1.x, 2.2.x, 2.3.x, and 2.4.x prior to their respective patched releases. These flaws allow remote authenticated users to execute arbitrary SQL commands through unspecified vectors. With a CVSS score of 6.5, this vulnerability is of medium severity, requiring authentication (Au:S) but having low attack complexity (AC:L), and potentially leading to partial compromise of confidentiality, integrity, and availability (C:P/I:P/A:P). There is no evidence of active exploitation, publicly available exploit code (Metasploit, Nuclei, ExploitDB), or significant community discussion or media coverage surrounding this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
2.1.1CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:2.1.1:*:*:*:*:*:*:*
2.1.2CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:2.1.2:*:*:*:*:*:*:*
2.1.3CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:2.1.3:*:*:*:*:*:*:*
2.1.4CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:2.1.4:*:*:*:*:*:*:*
2.1.5CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:2.1.5:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 2.0

6.5MEDIUM

AV:N/AC:L/Au:S/C:P/I:P/A:P

Confidentiality Impact
PARTIAL
Integrity Impact
PARTIAL
Availability Impact
PARTIAL
Access Vector
NETWORK
Access Complexity
LOW
Authentication
SINGLE
Exploitability Score
8.0
Impact Score
6.4
CvssVersion
2.0

Exploit Intelligence

EPSS Score
1.93%
Probability of exploitation in next 30 days
EPSS Percentile
77.9%
Percentile rank of EPSS score among Peer Group
As of 2026-07-28
Model: v2026.06.15
This CVE's current EPSS score of 0.0193 is in the 90th percentile among its peer group of 21,977 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Vendor Advisories (1)

redhatCVE-2010-0438Low

OTRS: Multiple SQL injection flaws in OTRS-Core (OSA-2010-01)

Feb 8, 2010

References

lists.opensuse.org / opensuse-security-announce/2010-08/msg00001.html
otrs.org / advisory/OSA-2010-01-en
Vendor Advisory
otrs.org / releases/2.4.7
secunia.com / advisories/38507
Vendor Advisory
secunia.com / advisories/38544
source.otrs.org / viewvc.cgi/otrs/Kernel/System/Ticket.pm
osvdb.org / 62181
otrs.org / news/2010/otrs_2-4-7
securityfocus.com / bid/38146