CVE-2009-5055 describes an access control vulnerability in Open Ticket Request System (OTRS) versions prior to 2.4.4. Authenticated attackers could bypass intended ticket access restrictions by exploiting how OTRS granted access based on single-digit substrings of the CustomerID, potentially allowing them to view tickets belonging to other customers. This vulnerability has a CVSS score of 3.5 (medium severity), indicating a network-based attack with medium complexity requiring authentication, leading to partial confidentiality impact. There is no evidence of active exploitation, publicly available exploit code, or significant community discussion surrounding this CVE.
| Vendor | Product | Version(s) | CPE |
|---|---|---|---|
<= 2.4.3CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
0.5CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:0.5:beta1:*:*:*:*:*:* | ||
0.5CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:0.5:beta2:*:*:*:*:*:* | ||
0.5CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:0.5:beta3:*:*:*:*:*:* | ||
0.5CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:0.5:beta4:*:*:*:*:*:* |
CVSS version used by this source: 2.0
AV:N/AC:M/Au:S/C:P/I:N/A:N
The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.0 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.
No media coverage found for this CVE.
The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.
Remediation records are not available for this CVE.