CVE-2026-48210

FAUCET Score

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1

First published: May 31, 2026Last modified: May 31, 2026

Impacted Technologies

Vendor	Product	Version(s)	CPE
		2026.3.1CPE matchmatch criteria	cpe:2.3:a:otrs:otrs:2026.3.1:::::::*

CVSS Data

CVSS version used by this source: 3.1

5.7MEDIUM

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

REQUIRED

Scope

UNCHANGED

Confidentiality Impact

HIGH

Integrity Impact

NONE

Availability Impact

NONE

Exploitability Score

2.1

Impact Score

3.6

CvssVersion

3.1

Exploit Intelligence

EPSS Score

0.25%

Probability of exploitation in next 30 days

EPSS Percentile

16.2%

Percentile rank of EPSS score among Peer Group

As of 2026-07-27

Model: v2026.06.15

This CVE's current EPSS score of 0.0025 is in the 20th percentile among its peer group of 15,225 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.0 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

otrs.com / release-notes/otrs-security-advisory-2026-09

MitigationVendor Advisory