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CVE-2025-48471

30
FAUCET Score

CVE-2025-48471 is a critical vulnerability affecting FreeScout, a self-hosted help desk and shared mailbox application, prior to version 1.8.179. It allows for remote code execution (RCE) due to insufficient file upload validation, permitting the upload of phtml and phar files, particularly dangerous when used with an Apache web server. With a CVSS score of 9.8 (CRITICAL), this vulnerability has a low attack complexity and requires no user interaction, enabling an unauthenticated attacker to achieve full compromise of confidentiality, integrity, and availability. While there is no evidence of active exploitation or public exploit code (Metasploit, Nuclei, ExploitDB), the vulnerability has garnered significant community discussion, indicating awareness among security researchers.

Impacted Technologies

VendorProductVersion(s)CPE
< 1.8.179CPE matchmatch criteria
cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 4.0

7.0HIGH

CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:L/VA:L/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Attack Vector
NETWORK
Attack Complexity
LOW
Attack Requirements
NONE
Privileges Required
HIGH
User Interaction
NONE
VS Confidentiality
HIGH
VS Integrity
LOW
VS Availability
LOW
SS Confidentiality
NONE
SS Integrity
NONE
SS Availability
NONE
Exploit Maturity
NOT_DEFINED
CvssVersion
4.0

Exploit Intelligence

EPSS Score
0.96%
Probability of exploitation in next 30 days
EPSS Percentile
57.8%
Percentile rank of EPSS score among Peer Group
As of 2026-07-27
Model: v2026.06.15
This CVE's current EPSS score of 0.0096 is in the 43rd percentile among its peer group of 36,897 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.1 Reddit, 0.3 Bluesky, 0.3 Mastodon, and 2.4 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.3 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Patch Available

Vendor Patches (1)

github_advisorypatch availablevia nvd_reference
View patch

References

github.com / freescout-help-desk/freescout/commit/e136660e8dbc220454b8d3f646dd1b144e49e9ed
Patch
github.com / freescout-help-desk/freescout/security/advisories/GHSA-h2f3-932h-v38j
ExploitVendor Advisory