CVE-2025-12420 is a critical vulnerability in the ServiceNow AI Platform, specifically affecting the now_assist_ai_agents and virtual_agent_api products. This flaw allows an unauthenticated attacker to impersonate any user and execute actions with their privileges. With a CVSS score of 9.8 (CRITICAL), it presents a severe risk due to its network attack vector, low attack complexity, and high impact on confidentiality, integrity, and availability. While there is no evidence of active exploitation or publicly available exploit code, the vulnerability has garnered significant community attention and media coverage, indicating its perceived importance. ServiceNow has released security updates for both hosted and self-hosted instances, urging immediate application.
| Vendor | Product | Version(s) | CPE |
|---|---|---|---|
< 5.1.18CPE matchmatch criteria | cpe:2.3:a:servicenow:now_assist_ai_agents:*:*:*:*:*:*:*:* | ||
>= 5.2.0, < 5.2.19CPE matchmatch criteria | cpe:2.3:a:servicenow:now_assist_ai_agents:*:*:*:*:*:*:*:* | ||
< 3.15.2CPE matchmatch criteria | cpe:2.3:a:servicenow:virtual_agent_api:*:*:*:*:*:*:*:* | ||
>= 4.0.0, < 4.0.4CPE matchmatch criteria | cpe:2.3:a:servicenow:virtual_agent_api:*:*:*:*:*:*:*:* |
CVSS version used by this source: 4.0
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:N/AU:Y/R:U/V:C/RE:H/U:Amber
The average CVE in this peer group has 0.0 Twitter, 0.1 Reddit, 0.3 Bluesky, 0.3 Mastodon, and 2.4 GitHub mentions.
The average CVE in this peer group has 0.3 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.
Remediation records are not available for this CVE.