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CVE-2024-23790

29
FAUCET Score

CVE-2024-23790 is a critical improper input validation vulnerability affecting OTRS versions 7.0.X through 7.0.48, 8.0.X through 8.0.37, and 2023 through 2023.1.1. This flaw in the user avatar upload functionality allows for functionality misuse due to missing filetype checks. With a CVSS score of 9.8, this vulnerability is easily exploitable over the network with low attack complexity, potentially leading to complete compromise of confidentiality, integrity, and availability. While there is no evidence of active exploitation or public exploit code (Metasploit, Nuclei, ExploitDB), the vulnerability has garnered significant community discussion with 10 mentions, indicating awareness among security researchers.

Impacted Technologies

VendorProductVersion(s)CPE
>= 2023, <= 2023.1.1CPE match
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
>= 7.0.0, < 7.0.49CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
>= 8.0.0, < 2024.1.1CPE matchmatch criteria
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.1

3.5LOW

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
REQUIRED
Scope
UNCHANGED
Confidentiality Impact
LOW
Integrity Impact
NONE
Availability Impact
NONE
Exploitability Score
2.1
Impact Score
1.4
CvssVersion
3.1

Exploit Intelligence

EPSS Score
0.25%
Probability of exploitation in next 30 days
EPSS Percentile
16.8%
Percentile rank of EPSS score among Peer Group
As of 2026-07-27
Model: v2026.06.15
This CVE's current EPSS score of 0.0025 is in the 1st percentile among its peer group of 36,862 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.1 Reddit, 0.3 Bluesky, 0.3 Mastodon, and 2.4 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.3 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

otrs.com / release-notes/otrs-security-advisory-2024-01
Vendor Advisory