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CVE-2023-38057

16
FAUCET Score

CVE-2023-38057 is an improper input validation vulnerability in the OTRS Survey module, affecting versions 7.0.X prior to 7.0.32, 8.0.X prior to 8.0.13, and ((OTRS)) Community Edition Survey module 6.0.X through 6.0.22. An attacker with a valid, unanswered survey link can inject JavaScript into free text answers, leading to a cross-site scripting (XSS) attack when an authenticated agent views the replies. The vulnerability has a CVSS score of 5.4 (Medium), indicating a network-based attack with low complexity, requiring user interaction, and resulting in low confidentiality and integrity impacts. Its EPSS score is low, suggesting a low probability of exploitation. Currently, there is no evidence of active exploitation, and no public exploit intelligence (Metasploit, Nuclei, ExploitDB) or significant community discussion or media coverage has been observed for this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
>= 6.0.0, <= 6.0.22CPE matchmatch criteria
cpe:2.3:a:otrs:survey:*:*:*:*:community:*:*:*
>= 7.0.0, < 7.0.32CPE matchmatch criteria
cpe:2.3:a:otrs:survey:*:*:*:*:-:*:*:*
>= 8.0.0, < 8.0.13CPE matchmatch criteria
cpe:2.3:a:otrs:survey:*:*:*:*:-:*:*:*

CVSS Data

CVSS version used by this source: 3.1

4.1MEDIUM

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
REQUIRED
Scope
CHANGED
Confidentiality Impact
NONE
Integrity Impact
LOW
Availability Impact
NONE
Exploitability Score
2.3
Impact Score
1.4
CvssVersion
3.1

Exploit Intelligence

EPSS Score
0.38%
Probability of exploitation in next 30 days
EPSS Percentile
30.8%
Percentile rank of EPSS score among Peer Group
As of 2026-07-28
Model: v2026.06.15
This CVE's current EPSS score of 0.0038 is in the 46th percentile among its peer group of 15,239 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.0 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

otrs.com / release-notes/otrs-security-advisory-2023-06
Vendor Advisory