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CVE-2022-0474

13
FAUCET Score

CVE-2022-0474 describes a low-severity information disclosure vulnerability affecting OTRS AG OTRSCustomContactFields versions 8.0.11 and prior. This flaw allows the full list of recipients from a customer's contact field to be inadvertently disclosed in notification emails, even when individual recipient notifications are configured. The attack requires low privileges and user interaction, with a CVSS score of 3.5. Currently, there is no evidence of active exploitation, nor is there any public exploit code or significant community discussion surrounding this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
>= 8.0.0, < 8.0.12CPE matchmatch criteria
cpe:2.3:a:otrs:custom_contact_fields:*:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.1

2.4LOW

CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
HIGH
User Interaction
REQUIRED
Scope
UNCHANGED
Confidentiality Impact
LOW
Integrity Impact
NONE
Availability Impact
NONE
Exploitability Score
0.9
Impact Score
1.4
CvssVersion
3.1

Exploit Intelligence

EPSS Score
0.64%
Probability of exploitation in next 30 days
EPSS Percentile
47.0%
Percentile rank of EPSS score among Peer Group
As of 2026-07-26
Model: v2026.06.15
This CVE's current EPSS score of 0.0064 is in the 87th percentile among its peer group of 404 CVEs.

Social Chatter

No social media mentions found for this CVE.

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.2 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

otrs.com / release-notes/otrs-security-advisory-2022-02
Vendor Advisory