CVE-2021-36100 describes a critical command injection vulnerability in OTRS, OTRS ITSM, and OTRS STORM products, allowing authenticated attackers to execute arbitrary system commands via a specially crafted string in the system configuration. With a CVSS score of 8.8 (High), this flaw presents a low attack complexity and no user interaction, leading to high impacts on confidentiality, integrity, and availability. While the vulnerability has a high FAUCET Risk Score, there is currently no evidence of active exploitation, public exploit code (Metasploit, Nuclei, ExploitDB), or significant community discussion or media coverage.
| Vendor | Product | Version(s) | CPE |
|---|---|---|---|
< 7.0.28CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
>= 7.0.30, < 7.0.33CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
>= 8.0.0, < 8.0.21CPE matchmatch criteria | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | ||
< 7.0.19CPE matchmatch criteria | cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:* | ||
>= 8.0.0, < 8.0.28CPE matchmatch criteria | cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:* |
CVSS version used by this source: 3.1
CVSS:3.1/AV:N/AC:H/PR:H/UI:R/S:U/C:H/I:H/A:H
The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.3 Bluesky, 0.1 Mastodon, and 0.2 GitHub mentions.
No media coverage found for this CVE.
The average CVE in this peer group has 0.1 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.
Remediation records are not available for this CVE.