CVE-2021-28023 is a critical arbitrary file upload vulnerability affecting ServiceTonic Helpdesk software versions prior to 9.0.35937. An unauthenticated attacker can exploit this flaw by uploading a malicious ZIP file containing JSP code through the Service import feature, leading to remote code execution. With a CVSS score of 9.8 (CRITICAL), this vulnerability poses a significant risk due to its low attack complexity and potential for complete compromise of confidentiality, integrity, and availability. While no public exploits or active exploitation have been observed, and community discussion is minimal, the high severity warrants immediate patching.
| Vendor | Product | Version(s) | CPE |
|---|---|---|---|
< 9.0.035937CPE matchmatch criteria | cpe:2.3:a:servicetonic:servicetonic:*:*:*:*:*:*:*:* |
CVSS version used by this source: 3.1
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
The average CVE in this peer group has 0.0 Twitter, 0.1 Reddit, 0.3 Bluesky, 0.3 Mastodon, and 2.4 GitHub mentions.
No media coverage found for this CVE.
The average CVE in this peer group has 0.3 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.
Remediation records are not available for this CVE.