Predictive Vulnerability Intelligence.

Product

  • Product
  • Pricing
  • Documentation

Company

  • About
  • Partnerships
  • Blog
  • Support

Legal

  • Terms
  • Privacy
  • Data Licensing

© 2026 FAUCET Technologies LLC. All rights reserved.

CVE-2020-2500

17
FAUCET Score

CVE-2020-2500 is an improper access control vulnerability in QNAP Helpdesk versions prior to 3.0.1. This flaw allows attackers to gain control of the QNAP Kayako service and access sensitive data on the server by exploiting API keys. With a CVSS score of 6.5 (Medium), the vulnerability has a network attack vector and low attack complexity, potentially leading to partial confidentiality and integrity impacts. There is no evidence of active exploitation, public exploit code (Metasploit, Nuclei, ExploitDB), or significant community discussion surrounding this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
< 3.0.1CPE matchmatch criteria
cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.1

9.8CRITICAL

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
HIGH
Integrity Impact
HIGH
Availability Impact
HIGH
Exploitability Score
3.9
Impact Score
5.9
CvssVersion
3.1

Exploit Intelligence

EPSS Score
0.74%
Probability of exploitation in next 30 days
EPSS Percentile
51.0%
Percentile rank of EPSS score among Peer Group
As of 2026-07-27
Model: v2026.06.15
This CVE's current EPSS score of 0.0075 is in the 32nd percentile among its peer group of 23,705 CVEs.

Social Chatter

No social media mentions found for this CVE.

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.0 Mastodon, and 0.4 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

qnap.com / zh-tw/security-advisory/qsa-20-03
Vendor Advisory