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CVE-2020-11467

20
FAUCET Score

CVE-2020-11467 is a remote code execution vulnerability affecting Deskpro versions prior to 2019.8.0. It allows authenticated administrators to exploit a weakness in the theme template editing function, specifically through the TWIG template engine, to trigger an insecure deserialization. This enables an attacker to pass a crafted payload to a native unserialize function, leading to remote code execution. With a CVSS score of 7.2 (HIGH), this vulnerability has a network attack vector, low attack complexity, and high impact on confidentiality, integrity, and availability. There is currently no public exploit code available, nor is there evidence of active exploitation or significant community discussion.

Impacted Technologies

VendorProductVersion(s)CPE
< 2019.8.0CPE matchmatch criteria
cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.0

9.1CRITICAL

CVSS:3.0/AV:N/AC:L/PR:H/UI:N/S:C/C:H/I:H/A:H

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
HIGH
User Interaction
NONE
Scope
CHANGED
Confidentiality Impact
HIGH
Integrity Impact
HIGH
Availability Impact
HIGH
Exploitability Score
2.3
Impact Score
6.0
CvssVersion
3.0

Exploit Intelligence

EPSS Score
3.99%
Probability of exploitation in next 30 days
EPSS Percentile
89.4%
Percentile rank of EPSS score among Peer Group
As of 2026-07-27
Model: v2026.06.15
This CVE's current EPSS score of 0.0399 is in the 88th percentile among its peer group of 5,531 CVEs.

Social Chatter

No social media mentions found for this CVE.

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.1 Mastodon, and 0.3 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.1 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

blog.redforce.io / attacking-helpdesks-part-1-rce-chain-on-deskpro
ExploitThird Party Advisory
support.deskpro.com / en/news/posts/deskpro-security-update-2019-09
Release NotesVendor Advisory
support.deskpro.com / en/news/posts/deskpro-v2019-8-0-released-security-update
Release NotesVendor Advisory