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CVE-2020-11465

22
FAUCET Score

CVE-2020-11465 is a critical vulnerability affecting Deskpro versions prior to 2019.8.0. It stems from insufficient privilege validation on the /api/apps/* endpoints, allowing authenticated attackers to manage helpdesk applications and expose their configurations, including those used for user authentication. This flaw enables attackers to forge authentication for any user on the system, leading to a complete compromise of confidentiality, integrity, and availability. While rated with a CVSS score of 8.8 (HIGH) and a FAUCET Risk Score of 70/100, there is currently no evidence of active exploitation, public exploit code (Metasploit, Nuclei, ExploitDB), or significant community discussion or media coverage.

Impacted Technologies

VendorProductVersion(s)CPE
< 2019.8.0CPE matchmatch criteria
cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.0

8.8HIGH

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
HIGH
Integrity Impact
HIGH
Availability Impact
HIGH
Exploitability Score
2.8
Impact Score
5.9
CvssVersion
3.0

Exploit Intelligence

EPSS Score
1.91%
Probability of exploitation in next 30 days
EPSS Percentile
77.6%
Percentile rank of EPSS score among Peer Group
As of 2026-07-25
Model: v2026.06.15
This CVE's current EPSS score of 0.0191 is in the 76th percentile among its peer group of 17,822 CVEs.

Social Chatter

No social media mentions found for this CVE.

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.3 Bluesky, 0.1 Mastodon, and 0.2 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.1 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

blog.redforce.io / attacking-helpdesks-part-1-rce-chain-on-deskpro
ExploitThird Party Advisory
support.deskpro.com / en/news/posts/deskpro-security-update-2019-09
Release NotesVendor Advisory
support.deskpro.com / en/news/posts/deskpro-v2019-8-0-released-security-update
Release NotesVendor Advisory