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CVE-2020-11463

20
FAUCET Score

CVE-2020-11463 is a critical privilege validation flaw in Deskpro versions prior to 2019.8.0, allowing unauthenticated attackers to retrieve cleartext email account credentials via the /api/email_accounts endpoint. This vulnerability enables full access to all system emails, including password resets, potentially compromising user accounts. With a CVSS score of 7.5 (High), it presents a low-complexity attack vector with high confidentiality impact. There is currently no evidence of active exploitation, publicly available exploit code, or significant community discussion surrounding this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
< 2019.8.0CPE matchmatch criteria
cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.1

7.5HIGH

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
HIGH
Integrity Impact
NONE
Availability Impact
NONE
Exploitability Score
3.9
Impact Score
3.6
CvssVersion
3.1

Exploit Intelligence

EPSS Score
1.78%
Probability of exploitation in next 30 days
EPSS Percentile
76.0%
Percentile rank of EPSS score among Peer Group
As of 2026-07-26
Model: v2026.06.15
This CVE's current EPSS score of 0.0178 is in the 59th percentile among its peer group of 51,485 CVEs.

Social Chatter

No social media mentions found for this CVE.

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.1 Mastodon, and 0.4 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.1 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

blog.redforce.io / attacking-helpdesks-part-1-rce-chain-on-deskpro
ExploitThird Party Advisory
support.deskpro.com / en/news/posts/deskpro-security-update-2019-09
Release NotesVendor Advisory
support.deskpro.com / en/news/posts/deskpro-v2019-8-0-released-security-update
Release NotesVendor Advisory