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CVE-2018-19142

18
FAUCET Score

CVE-2018-19142 describes a cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) versions 6.0.x prior to 6.0.13, allowing an authenticated administrator to inject malicious scripts via a modified URL. This medium-severity vulnerability (CVSS 4.8) requires high privileges and user interaction, with potential for limited impact on confidentiality and integrity. There is no evidence of active exploitation, public exploit code, or significant community discussion surrounding this CVE.

Impacted Technologies

VendorProductVersion(s)CPE
>= 6.0.0, < 6.0.13CPE matchmatch criteria
cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.0

4.8MEDIUM

CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
HIGH
User Interaction
REQUIRED
Scope
CHANGED
Confidentiality Impact
LOW
Integrity Impact
LOW
Availability Impact
NONE
Exploitability Score
1.7
Impact Score
2.7
CvssVersion
3.0

Exploit Intelligence

EPSS Score
0.55%
Probability of exploitation in next 30 days
EPSS Percentile
42.6%
Percentile rank of EPSS score among Peer Group
As of 2026-07-25
Model: v2026.06.15
This CVE's current EPSS score of 0.0055 is in the 68th percentile among its peer group of 4,931 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.0 Bluesky, 0.0 Mastodon, and 0.1 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.0 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Remediation records are not available for this CVE.

References

community.otrs.com / security-advisory-2018-08-security-update-for-otrs-framework
Vendor Advisory