CVE-2018-16586 is a medium-severity vulnerability affecting Open Ticket Request System (OTRS) versions 4.0.x, 5.0.x, and 6.0.x. It allows an attacker to send a malicious email that, when opened by a logged-in user, can cause their browser to load external image or CSS resources. The attack requires user interaction and has a low impact on integrity, with no confidentiality or availability impact. There is no evidence of active exploitation, public exploit code, or significant community discussion surrounding this vulnerability.
| Vendor | Product | Version(s) | CPE |
|---|---|---|---|
>= 4.0.0, < 4.0.32CPE matchmatch criteria | cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:* | ||
>= 5.0.0, < 5.0.30CPE matchmatch criteria | cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:* | ||
>= 6.0.0, < 6.0.11CPE matchmatch criteria | cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:* | ||
8.0CPE matchmatch criteria | cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* | ||
9.0CPE matchmatch criteria | cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:* |
CVSS version used by this source: 3.0
CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N
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The average CVE in this peer group has 0.1 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.