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CVE-2017-11511

26
FAUCET Score

CVE-2017-11511 describes an arbitrary file download vulnerability in ManageEngine ServiceDesk version 9.3.9328. This flaw allows an unauthenticated remote attacker to download arbitrary files due to improper restrictions on the 'filepath' parameter in the 'download-file' URL. The vulnerability carries a CVSSv3 score of 7.5 (High), indicating a critical risk. It is easily exploitable over the network with low attack complexity, requiring no privileges or user interaction, and can lead to high confidentiality impacts. Despite its severity, there is no evidence of active exploitation, nor are there publicly available exploit modules in Metasploit, Nuclei, or ExploitDB. Community discussion and media coverage for this CVE are minimal, suggesting it has not garnered significant attention.

Impacted Technologies

VendorProductVersion(s)CPE
9.3.9328CPE matchmatch criteria
cpe:2.3:a:manageengine:servicedesk:9.3.9328:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.0

7.5HIGH

CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
HIGH
Integrity Impact
NONE
Availability Impact
NONE
Exploitability Score
3.9
Impact Score
3.6
CvssVersion
3.0

Exploit Intelligence

EPSS Score
3.54%
Probability of exploitation in next 30 days
EPSS Percentile
88.1%
Percentile rank of EPSS score among Peer Group
As of 2026-07-27
Model: v2026.06.15
This CVE's current EPSS score of 0.0354 is in the 79th percentile among its peer group of 51,506 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.0 Reddit, 0.1 Bluesky, 0.1 Mastodon, and 0.4 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.1 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Vendor Patches (3)

bindvendor investigatingvia llm_extracted
kerasvendor investigatingvia llm_extracted
mitelvendor investigatingvia llm_extracted

Vendor Advisories (3)

mitelllm-mitel-65900c0a50ae57d9HIGH

[R1] ManageEngine ServiceDesk Multiple Vulnerabilties

Nov 8, 2017
kerasllm-keras-99641fa48db9238aHIGH

[R1] ManageEngine ServiceDesk Multiple Vulnerabilties

Nov 8, 2017
bindllm-bind-d985c6321d8ae725HIGH

ManageEngine ServiceDesk Multiple Vulnerabilties

Nov 8, 2017

References

tenable.com / security/research/tra-2017-31
Issue TrackingThird Party Advisory
securityfocus.com / bid/101788
Third Party AdvisoryVDB Entry