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CVE-2016-5843

30
FAUCET Score

CVE-2016-5843 describes multiple SQL injection vulnerabilities in the FAQ package of Open Ticket Request System (OTRS) versions 2.x, 4.x, and 5.x. These flaws allow unauthenticated remote attackers to execute arbitrary SQL commands by manipulating search parameters. With a CVSS score of 9.4 (Critical), this vulnerability poses a significant risk, enabling high impact to confidentiality and integrity, and low impact to availability. Despite its critical severity, there is no evidence of active exploitation, public exploit code (Metasploit, Nuclei, ExploitDB), or significant community discussion or media coverage.

Impacted Technologies

VendorProductVersion(s)CPE
2.0.1CPE matchmatch criteria
cpe:2.3:a:otrs:faq:2.0.1:*:*:*:*:*:*:*
2.0.2CPE matchmatch criteria
cpe:2.3:a:otrs:faq:2.0.2:*:*:*:*:*:*:*
2.0.3CPE matchmatch criteria
cpe:2.3:a:otrs:faq:2.0.3:*:*:*:*:*:*:*
2.0.4CPE matchmatch criteria
cpe:2.3:a:otrs:faq:2.0.4:*:*:*:*:*:*:*
2.0.5CPE matchmatch criteria
cpe:2.3:a:otrs:faq:2.0.5:*:*:*:*:*:*:*

CVSS Data

CVSS version used by this source: 3.0

9.4CRITICAL

CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
HIGH
Integrity Impact
HIGH
Availability Impact
LOW
Exploitability Score
3.9
Impact Score
5.5
CvssVersion
3.0

Exploit Intelligence

EPSS Score
3.21%
Probability of exploitation in next 30 days
EPSS Percentile
86.8%
Percentile rank of EPSS score among Peer Group
As of 2026-07-26
Model: v2026.06.15
This CVE's current EPSS score of 0.0321 is in the 79th percentile among its peer group of 36,835 CVEs.

Social Chatter

The average CVE in this peer group has 0.0 Twitter, 0.1 Reddit, 0.3 Bluesky, 0.3 Mastodon, and 2.4 GitHub mentions.

Media Mentions

No media coverage found for this CVE.

The average CVE in this peer group has 0.3 InfoSec Media, 0.0 Vendor Blog, and 0.0 Security Researcher mentions.

Remediation

Patch Available

Vendor Patches (1)

github_advisorypatch availablevia nvd_reference
View patch

References

github.com / OTRS/FAQ/commit/3700f75c67f6ed1d39bc213445c6d12a458e1af9
Issue TrackingPatch
github.com / OTRS/FAQ/commit/8c9d63bd0297adda760330805c31afc130861557
Issue TrackingPatch
github.com / OTRS/FAQ/commit/b805703e7b7725d1f3040bb626a4c4dd845ee9e3
Issue TrackingPatch
otrs.com / security-advisory-2016-01-security-update-otrs-faq-package
Vendor Advisory
securityfocus.com / bid/93019